Dealer Privacy Policy

Mercedes-Benz Toowong
ABN 21 168 183 864

Mercedes-Benz Toowong ( “We”, “Us”, Our”) is a part of the Autosports Group (ASG). We appreciate the importance of protecting your personal information and recognises the trust placed in us when you supply your personal information to us.

Both, we and ASG value your privacy and aim at all times comply with the Australian Privacy Act 1988 (as amended) and follow the Australian Privacy Principles (APPs) contained in this act.

This document outlines the procedures, practices and systems in Place that Mercedes-Benz Toowong follows.

How we collect your and hold your personal information.

Where possible we will collect your personal information directly from you when you:

contact us directly by phone;
attend our dealership;
order a product or service from us;
Enquire through one of our websites; www.mbtoowong.com.au, www.mbmacgregor.com.au or www.autosportsgroup.com.au;
Enquiries through the manufacturer website www.mercedes-benz.com.au relevant conducting business with Mercedes-Benz Toowong (including vehicle search, test drive’s and other requests);
Enter a competitions or promotions that we hold;
Attended one of our events;
Enquire through a third party service providers such as but not limited to carsales.com.au and carsguide.com.au; and
when you apply to work with us.

Sometimes we may collect your personal information from third parties such as Finance and Insurance companies (resulting from your request for products or services) and service providers or individuals where we conduct a credit, employment or reference check.

The Protection of your personal information is a priority for us. We take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.

We employ a number of means to protect your personal information including:

Secure document storage and disposal practices;
Restricted access to personal information;
We enter into confidentiality agreements with employees, contractors and third party organisations;
Regular reviewing and testing of our technology in order to improve the levels of security.

Kinds of information we collect and hold?

We collect information reasonably necessary for or directly related to one or more of our business functions and activities. The types of personal information we collect may include but is not limited to your:

Name, gender and date of birth;
occupation and employment details;
mobile and phone details;
address details;
registration and driver’s licence details;
important vehicle identification information such as VIN number;
credit card and bank account details;
other financial information;
current and past vehicle information and details;
cookies and website tracking;
location through anti-theft vehicle tracking technology in loan and demonstrator vehicles;
educational qualifications and resume;
Personal interests.

For what purposes do we collect, use and disclose your personal information?

We use the personal information collected to provide you with the best possible products and services. To create a more personalised experience for you, and comply with our legal, regulatory, industry or workplace requirements.

More specific purposes include but are not limited to:

To facilitate a request made by you for a brochure, test drive, to add you to a mailing list or respond to a request for information.
To maintain and record your vehicle details for warranty purposes.
To keep track of your repairs and servicing.
Facilitate the provision of roadside assistance.
To issue service reminders.
To obtain your feedback and to find out your level of customer satisfaction with our services.
To verify your identity.
To address concerns regarding our business relationship.
Direct Marketing* of Newsletters, Special Offers, New Model information and Event invitations that we believe you may be interested in where you have consented to us doing so or it is otherwise permitted by law.

* Direct marketing can be delivered by a range of methods including mail, phone, email or SMS.

We may disclose your personal information to the following types of third parties:

those that you have consented we disclose your personal information to;
Mercedes-Benz Australia/Pacific Pty Ltd;
Mercedes-Benz Financial Services;
Department of Transport and other government departments as required by law’;
Other persons who perform services for, or in connection with us (including but not limited to Financial Services, Roadside Assistance, Vehicle Warranty, Product Issues, Service Measures and Recalls).

Ensuring your personal information is up to date.

Mercedes-Benz Toowong relies upon the personal information we hold about you to efficiently conduct our business of providing motor vehicle sales and services. For this reason it is extremely important that the information we collect is accurate, complete and up to date.

During the course of our business relationship with you, we may ask you, from time to time to tell us of any changes to your personal information; however, We also encourage you to actively engage with us and let us know when your details change or if your personal information needs correction or updating.

those that you have consented we disclose your personal information to;
our authorised dealer network;
contracted service providers;
related and other Daimler Group companies; and
as required by an enforcement authority, regulator, law, court or tribunal.

Access to information we hold about you.

In addition to making our Privacy Policy available on our website, we will provide a copy of our Privacy Policy to anyone who requests it free of charge.

At any time you can request access to information we hold about you. We aim to respond to your request within 30 days.

Please note that depending on your request we may require documentary proof of your identity.

Complaints and enquiries.

If you are not happy with the way we have handled your personal information or believe that we have breached the Privacy Act or APPs then please contact us and we will try our best to resolve the matter with you. For security reasons, we request that complaints, requests for access to or correction of personal information or any enquiries or questions concerning privacy matters be put in writing and either emailed or posted to:

The Privacy Officer
Mercedes-Benz Toowong
PO Box 631
INDOOROOPILLY QLD 4068
By phone: 07 3870 4500
By email: privacyofficer@mbtoowong.com.au